Genesys Cloud CXGenesys Cloud CX
Genesys Cloud CX

Genesys Cloud CX

Cloud-based contact center solution for unified customer experiences across all channels.

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About
Genesys Cloud CX provides a comprehensive, AI-powered contact center solution designed to deliver personalized experiences at scale across any channel. It offers capabilities for customer engagement, journey management, and workforce engagement, serving industries like banking, healthcare, retail, insurance, and government. The platform enables businesses to innovate continuously and scale globally with its cloud architecture and open platform.

Technology stack

detected 2026-05-23
Est. monthly stack spend~$190/mo
CDN
Cloudflare
EmailMimecast
gateway-fronted
Hosting
Google Cloud
Stack
jQueryWordPress
Capital network
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Frequently asked

What does Genesys Cloud CX do?

Genesys Cloud CX provides a comprehensive, AI-powered contact center solution designed to deliver personalized experiences at scale across any channel. It offers capabilities for customer engagement, journey management, and workforce engagement, serving industries like banking, healthcare, retail, insurance, and government. The platform enables businesses to innovate continuously and scale globally with its cloud architecture and open platform.

How much funding has Genesys Cloud CX raised?

Genesys Cloud CX has raised a total of $3.9B in funding. The most recent round on record is Strategic Investment.

Where is Genesys Cloud CX headquartered?

Genesys Cloud CX is headquartered in Daly City, United States.

When was Genesys Cloud CX founded?

Genesys Cloud CX was founded in 1990.

What industry does Genesys Cloud CX operate in?

Genesys Cloud CX operates in Contact Center AI, Customer Service Automation, Conversational AI, Voice AI, AI Agent, Cloud Communications.